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Care Package

Care Package

Care Package

The Care Package programme provides welfare support to personnel and their families, particularly during deployment, hardship or difficult periods. It reflects the service's commitment to looking after its people and those who depend on them.

This page describes the kinds of support that may be offered, how to request assistance, and who can benefit. The items and level of support available may vary, so confirm what applies with your welfare office.

Support Offered

Support Offered
  • Welfare Support for Deployed Personnel – assistance to members serving away from home
  • Family Support – help for families of deployed or affected members
  • Medical and Health Support – access to approved health assistance
  • Emergency Assistance – help in urgent or hardship situations
  • Educational Support – assistance for the education of eligible dependants
  • Counselling and Guidance – access to welfare and counselling services

How to Request Support

To request assistance under the Care Package programme:

  1. Contact your welfare office. Explain your situation and the kind of help you need
  2. Complete the request form. Provide your service details and a clear description of the need
  3. Provide supporting information. Attach any documents that support your request
  4. Assessment. The welfare team reviews your request and confirms eligibility
  5. Receive support. Approved assistance is delivered through the appropriate channel
  6. Give feedback. Let the welfare office know how the support helped or how it can improve

Eligibility and Guidelines

To receive the best support, keep in mind that:

Serving personnel and eligible dependants may apply
Requests are assessed on need
Accurate information speeds up assessment
Emergency requests are prioritised
Support is subject to availability
Records must be kept up to date

Frequently Asked Questions

Who can benefit from the Care Package?

Serving personnel and their eligible families may benefit, depending on the type of support and the conditions set by the welfare office.

Contact your unit or welfare office immediately and explain the situation. Emergency requests are treated as a priority.

Support is generally provided as part of the welfare programme. Ask the welfare office if any conditions or charges apply to your case.

Ask for the reason and whether additional information could change the outcome. You may also ask about other forms of support that may be available.